Customer Service

Shipping & Delivery

Our preference is to use UPS and USPS as carriers. Handling prices will vary depending on the product(s) being shipped due to size and weight. 

Once the order has been placed and paid for, a label will be automatically generated with a tracking number at our warehouse and we will be able to provide the tracking number as soon as the shipment has been prepared

Privacy & Security

Your privacy and security of information is important to us. Please see our Privacy Policy here on the site.

Returns & Replacements

We know that sometimes it just does not work out. We want to make you happy and earn your business. We can accept returns for exchange or credit memo for up to 30 days after the sale. We stand behind our products and our goal is `100% customer satisfaction.

• Before any item is returned as defective please first call our tech support department for troubleshooting assistance.
• If the item is defective you will be issued and RMA (return merchandise authorization) number.
• The equipment with be exchanged for the same or technically similar or enhanced version of the product.
• No merchandise return will be accepted without an RMA number issued by the Company.
• Company will pay for return shipping of product to customer.

Ordering

Order by coming to our showroom offices, order on-line, order by fax, order by phone. We will accept purchase orders only from government and fortune 500 companies. All orders in stock ship the same day unless pre-shipment programming or testing is required.

Payment, Pricing & Promotions

JUNE 2016: WebWarrior is making NEWS in the world of CCTV. WebWarrior provides CCTV system solutions that are making our Dealers heroes to their customers. WebWarrior's new WebSite launch will be making sales even easier for our dealers with great installation tips, FAQs, custom system design elements, and the best selection of inventory for CCTV, Access Control, and GPS Tracking.

Viewing Orders

You can check your dealer account on our website to review your previous orders and to reorder. Just log in to your account.

Updating Account Information

You will be able to edit your information once you have logged in to your account, if you have any difficulties, please contact our webmaster: webmaster@surveillanceplus.com